The Fertility Mentor Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• How to complain

Contact details

Telephone

07795 909586

Email

[email protected]

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Gender

• Occupation

• Third party information (such as family members or other relevant parties)

• Payment details (including card or bank information for transfers and direct debits)

• Usage data (including information about how you interact with and use our website, products and services)

• Health information (such as medical records or health conditions)

• Video recordings

• Audio recordings (eg calls)

• Records of meetings and decisions

• Account access information

We also collect or use the following information to provide and improve products and services for clients:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Genetic information

• Health information

• Sex life information

• Sexual orientation information

We collect or use the following personal information for the operation of client or customer accounts:

• Names and contact details

• Addresses

• Purchase or service history

We also collect or use the following information for the operation of client or customer accounts:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Genetic information

• Health information

• Sex life information

• Sexual orientation information

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Profile information

• Marketing preferences

• Purchase or account history

We also collect or use the following information for information updates or marketing purposes:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Genetic information

• Health information

• Sex life information

• Sexual orientation information

We collect or use the following personal information for research or archiving purposes:

• Names and contact details

• Addresses

• Purchase or client account history

We also collect or use the following information for research or archiving purposes:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Genetic information

• Health information

• Sex life information

• Sexual orientation information

We collect or use the following personal information to comply with legal requirements:

• Name

• Contact information

We also collect or use the following information to comply with legal requirements:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Genetic information

• Health information

• Sex life information

• Sexual orientation information

We collect or use the following personal information to protect client welfare:

• Names and contact information

• Client account information

• Health and wellbeing information

We also collect or use the following information to protect client welfare:

• Racial or ethnic origin

• Religious or philosophical beliefs

• Genetic information

• Health information

• Sex life information

• Sexual orientation information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here
• Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here
• Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Legitimate interest in making fertility advice, facts and resources available to anybody who needs them, regardless of their financial situation.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Legitimate interest in making fertility advice, facts and resources available to anybody who needs them, regardless of their financial situation.

Our lawful bases for collecting or using personal information for research or archiving purposes:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• Legitimate interest in making fertility advice, facts and resources available to anybody who needs them, regardless of their financial situation.

Our lawful bases for collecting or using personal information to comply with legal requirements:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information to protect client welfare are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

• Publicly available sources

How long we keep information

Personal information will be stored for 180 days after our last contact unless otherwise instructed by you. 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF